telephone consults

MHS Registered Nurses managed 2.9 million telephone consults in FY 2012. Based on experience, the average telephone consult takes 10 minutes. Approximately, 3 minutes, is spent typing out relevant signs and symptoms or home care advice. This results in 146,784 hours or 6,116 days or 14 years that MHS RNs spend simply typing information into the electronic health record (EHR). We can do better! Read More »