VA policy seeks to increase use of social media

The Veterans Affairs Department has issued a policy directive that encourages employees to use social media tools such as Facebook and Twitter to interact with the public. It also spells out requirements to be met in the VA for approved use of those channels.

The VA released the “Use of Web-based Collaboration Technologies” directive on Aug. 16. Implementation is to be coordinated by Roger Baker, assistant secretary for information and technology, and L. Tammy Duckworth, assistant secretary for Public and Intergovernmental Affairs...