return on quality (ROQ)

Health care provider institutions today are faced with many new challenges, including the need to implement Health Information Technology (HIT) solutions, especially Electronic Health Record (EHR) systems. However, these institutions are also faced with a demand for capital investments outpacing their available funds. This means HIT or EHR projects must compete against other capital investment requests for scarce funds. Senior management teams will need to see the business and quality case that justify the return on investment (ROI) and return on quality (ROQ) before significant financial commitments for health information technology are made.

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