311 Pioneering Baltimore Continues to Lead the Way with Open311

The City of Baltimore has a long history of leading the way with 311. In 1996, they were the first city to deploy the 311 short code and unified call center, and in 1999, the city launched CitiStat, pioneering the use of statistics based performance management. Now both of these innovations can be amplified by a much more open and collaborative relationship between Baltimoreans and their government through Open311.

This week, Baltimore announced that they have deployed the Open311 API, placing them among the select cities to have implemented the GeoReport v2 standard. The city also launched a mobile app to provide its citizens with a much richer and more engaging interaction with the 311 system and, by extension, with their neighborhoods...