About 25 Percent Of HealthCare.gov Applications Have Errors

Grant Gross | Computerworld | December 6, 2013

CMS is working with insurance providers to identify applications with problems, an official says

An estimated one in four user applications sent from the U.S. Department of Health and Human Services' HealthCare.gov to insurance providers have errors introduced by the website, including missing applications, an official with the agency said Friday.

The HHS Centers for Medicare and Medicaid Services (CMS) is working with insurance providers to fix the errors, said Julie Bataille, communications director for CMS. On Jan. 1, many of the people who applied for insurance coverage through HealthCare.gov will be eligible for coverage.

The 25 percent error rate in so-called 834 transmissions is a "preliminary" estimate of the website's performance between its launch Oct. 1 and Nov. 30, Bataille said during a press briefing.