customer relationship management

See the following -

Halamka on "The Dark Side of E-commerce"

As I mentioned in a recent post, Amazon has focused on the convenience of the customer instead of the convenience of their business. Yesterday’s New York Times highlighted the trend for the hotel industry to do the same. In my post, I lamented that some industries including old school industrial companies and healthcare have not widely adopted customer focused technologies. To their credit, Marvin Windows followed up with me and promised to accelerate their automation efforts. I was impressed. However, all is not completely rosy in the transformation from brick and mortar to e-commerce...

Halamka's Dispatch from HIMSS 2017

As I wrote last week, I expected 2017 HIMSS to be filled with Wearables, Big Data, Social Networking concepts from other industries, Telemedicine, and Artificial Intelligence. I was not disappointed. 42,000 of my closest friends each walked an average of 5 miles per day through the Orlando Convention Center. One journalist told me “It’s overwhelming. You do your best to look professional and wear comfy shoes!” After 50 meetings, and 12 meals in 3 days, here’s my impression of the experience...

VA Lays Out Plans for Cloud-Based Digital Health Platform

Greg Slabodkin | Health Data Management | December 16, 2016

The Department of Veterans Affairs has developed a blueprint for a cloud-based technology platform that will integrate veteran data from VA, military and commercial electronic health records, as well as apps, devices and wearables, so that the information is available to providers in real time. While the VA is still finalizing plans for how it implements the Digital Health Platform (DHP), the agency has a strategy in place that is seen as the future path for providing next-generation healthcare to millions of the nation's veterans...

Read More »