evidence-based design

A few days ago ProPublica had a headline I wished I'd written: If It Needs A Sign, It's Probably Bad Design. Although the article started with a health care example (EpiPen of course, citing Joyce Lee's brilliant post), it wasn't focused on health care -- but it might as well have been. Health care is full of bad design, and of signs. Take, for example, the waiting room. When most patients enter a provider's office or facility, the first thing they are likely to see is a waiting room.  The waiting room probably has other would-be patients already waiting there, each full of their own health concerns.  In some instances, the initial waiting room is merely a staging area; once processed, patients may be sent to yet another waiting room to wait some more.  And, of course, once they eventually do reach an exam room, they'll probably endure some more waiting, no matter how long their wait has already been...