National Committee for Quality Assurance (NCQA)

See the following -

Nine types of Usability Problems w/EHRs

There is no shortage of complaints about the usability of Electronic Health Record systems (EHRs). More and more evidence is emerging regarding the lack of EHR usability. Speaking at the 2013 Healthcare Information and Management Systems Society (HIMSS) Conference & Exhibition, Michael S. Barr, MD, MBA, FACP, of the National Committee for Quality Assurance (NCQA) warned that: “Satisfaction and usability ratings for certified electronic health records (EHRs) have decreased since 2010 among clinicians across a range of indicators.” Barr’s presentation at HIMSS focused on “ the need for the Meaningful Use program and EHR manufacturers to focus on improving EHR features and usability.”

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On the Need for Human-Centered Design in EHRs

Health information technology (HIT) has become the hottest political issue in Washington. The healthcare industry in the United States is facing a crisis as medical facilities have spent hundreds of billions of dollars implementing electronic health record (EHR) systems, yet patients and the physicians and nurses that care for them are seeing few benefits. Congress has been holding hearings focused on detailing the problems and trying to write legislation that will provide a solution to the crisis. The HIT interoperability bill drafted by Rep. Michael C. Burgess (R-TX) is one example. These are welcome first steps. However, none of the bills currently before Congress, and none of the hearings, are addressing the two most important issues facing medical providers today. These are lack of EHR usability, and the inability to have a patients’ entire medical record at the point of care.

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Special Report: Do Doctors Measure Up? Survey Finds Physicians Very Wary Of Doctor Ratings

Carrie Johnson | American College of Physician Executives (ACPE) | January 15, 2013

A majority of physician leaders view online physician ratings as inaccurate, unreliable and not widely used by the patients they serve.

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VA HBPC Provides Model For Medicare, Patient-Centered Medical Homes

Kyle Murphy | EHR Intelligence | November 5, 2012

Based on its ability to manage patient care and costs effectively, the Department of Veterans Affairs (VA) program for providing home-based primacy care (HBPC) should serve as a model for improving similar Medicare programs, according to a recent report by the American Action Forum. Read More »