operational efficiency
See the following -
Govt Service Via Social Networks?
South African government has what it takes to improve service delivery using social networks, says Government IT Officers Council chairperson Julius Segole. Speaking at the annual GovTech conference, in Durban, this morning, Segole said Gartner predicts that by 2015, almost 50% of government services and outcomes will possibly be delivered using social networks and smart technology. Read More »
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Using the Open Source Way to Solve the Innovation Problem
A couple of weeks ago a Chief Digital Officer (CDO) of one of the largest mobile telecommunications companies in the world asked me how a large organization such as hers should think about organizing itself to maintain control over costs and risks while still giving their global organization the freedom to innovate...When asked if I had any insights from my work with other large global organizations, it occurred to me the ideal model she is seeking is very aligned to how an Open Source project like Drupal is managed (a subject I have more than a passing interest in).
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