U.S. Department Of Veteran Affairs Awards $28.8 Million TeleHealth Contract To AMC Health

Press Release | AMC Health | September 4, 2013

Five-Year Agreement Will Allow VA Hospitals to Leverage Advanced TeleHealth Solutions to Improve Care Quality, Continuity and Efficiency

NEW YORK, NY--(Marketwired - Sep 4, 2013) - AMC Health, a leading provider of telehealth solutions, announced today that the U.S. Department of Veteran Affairs (VA) has awarded the company a five-year contract worth up to $28.8 million to provide telehealth solutions and services. AMC Health's integrated approach to remote monitoring will further enhance the VA's existing telehealth initiatives to reduce hospital admissions; allow veterans with chronic diseases to live independently in their own homes; expand access to care; improve veterans' clinical outcomes and quality of life; boost patient satisfaction; and enhance the quality, continuity, efficiency and cost-effectiveness of care for veterans nationwide. This agreement marks a major expansion of AMC Health's Government Services division.

"AMC Health's outcomes-based approach to telehealth and ability to actively engage patients to proactively self-manage their chronic conditions perfectly aligns with the VA's telehealth goals. Both organizations focus on prevention and creating an environment in which people are motivated, engaged and feel responsible for their health," explained Nesim Bildirici, president and CEO of AMC Health. "This agreement recognizes the tremendous growth of our business and client base, underscoring the strength and flexibility of our end-to-end product and service offerings. We are proud the VA selected us as their telehealth partner and look forward to helping them transform healthcare delivery by providing veterans with convenient, accessible and patient-centered care that's safe, effective, cost-effective and sustainable."

Under the agreement, AMC Health will provide the VA with the following:

  • Technology.
    • Biometric remote patient monitoring using devices best suited to the patient population to measure blood pressure, blood glucose, weight, heart rate, temperature and oxygen saturation at home. Data is automatically transmitted wirelessly to AMC Health's secure web portal or to any integrated electronic health record (EHR).
    • A U.S. Food and Drug Administration-cleared web portal that integrates with EHR systems to provide patients with access to important health information.
    • An interactive voice response (IVR) solution that provides an automated, customizable option allows patients to provide information about their symptoms, identifies care gaps, tracks adherence, sends reminders about physician appointments and tests, and alerts case managers when an intervention is needed to prevent a serious health problem. Patients can also receive coaching and educational materials to foster patient engagement and positive behavior choices.
    • A personal emergency response system (PERS) that automatically alerts a call center when an individual has probably fallen or can be initiated by a patient experiencing a medical emergency. The alert triggers a two-way conversation with certified emergency medical dispatch attendants who can arrange for any needed assistance and contact family or friends.
    • Televideo remote patient monitoring for patients who need real-time, virtual "face-to-face" interactions with a clinician. These consultations meet the VA's Clinical Video Telehealth (CVT) definition.
    • Medication management to address prescription non-adherence, which causes many avoidable adverse events resulting in hospital admission/readmissions or even death.


  • Analytics and reporting. AMC Health's platform will integrate and analyze near-real-time data from the installed devices, giving the VA actionable outcomes information to identify trends and help clinicians make better decisions at the point of care. Functionality includes customized reports for analyzing individual patient data, clinician workflow and resource utilization.
  • Implementation and ongoing technical support. AMC Health will provide, install and maintain all devices within patients' homes and will provide training to ensure they know how to use the devices.
  • Customer care. AMC Health's customer care team will ensure veterans receive optimal, timely and efficient care and support over the telephone or in person.

Click to Tweet: U.S. Department of Veteran Affairs Awards $28.8 Million #TeleHealth Contract to @AMCHealth

About AMC Health
Headquartered in New York City, AMC Health is a leading provider of telehealth solutions that provide customized, scalable, cost-effective programs that assist organizations serving at-risk populations and conducting clinical trials. A proven combination of technology and end-to-end support services enables safe, dependable monitoring at home. AMC Health's remote patient monitoring programs deliver clinically actionable information that improves the quality and reduces the cost of clinical trials, enhances care coordination, improves patient outcomes and reduces the overall cost of healthcare. For more information, visit www.amchealth.com.


Contact Information

Jan Shulman
Amendola Communications for AMC Health
Email Contact
480-664-8412 ext. 12