Q&A: Delta Dental of Va. puts BI tools into the hands of the masses

Delta Dental of Virginia, a benefits provider based in Roanoke, collects mountains of claims data, but until recently the company did not have business intelligence tools for non-technical employees to quickly turn the data into a competitive asset. When John Sheffield joined the organization as director of Software Development four years ago, he began implementing open source BI technology, which underwriters, provider-relations specialists and marketing professionals can use on their own.

In an interview with FierceCIO, Sheffield discussed why he opted for open source, what insights have surfaced since the BI tools were deployed, and how the organization's culture has changed since the technology was put into the hands of the masses....