Many Dissatisfied Physicians To Switch EHR Vendors

Practices say they’re stuck with systems that haven’t been customized, but some concede they didn’t adequately assess their needs before buying them.

Christy Valentine, MD, a family physician at the Valentine Medical Center in New Orleans, adopted her first electronic health record system in 2007. After five years of trying to tweak and customize it to meet her needs, she decided to shop for a new system.

A survey showed that Dr. Valentine isn’t alone in her EHR dissatisfaction becoming so great that adopting a new EHR system was worth taking the financial hit.