Docs Blame EHRs For Lost Productivity

Also ding them for inappropriate user interfaces, inefficient processes and more

Nearly 60 percent of ambulatory providers surveyed for a new IDC Health Insights report say they're unsatisfied with their electronic health records, citing frustrations with usability and workflow.

IDC's new study, "Business Strategy: The Current State of Ambulatory EHR Buyer Satisfaction," polled 212 ambulatory and hospital-based providers. It found that while the adoption of EHRs is widespread, the experience of most who use them "is one of dissatisfaction."

According to results, 58 percent of ambulatory providers surveyed were dissatisfied, very dissatisfied, or neutral about their experience with ambulatory EHRs.

Issues affecting EHR productivity include poor usability, inappropriate form factors and user interfaces, access to mobile technology, workflow tools and configurations, inadequate training, inadequate staffing and support, inefficient processes and application uptime and availability, according to the report.