More Citizens Want to Find Agencies on Mobile Apps Than on Social Media, Survey Finds

About 3 percent of Americans have used a federal mobile app in the past year, according to a survey released Monday, and 18 percent say they'd like to.

That beats 13 percent of Americans who say they want to correspond with the government through text messages and 11 percent who'd like to do so through social media, according to the survey from MeriTalk, a government information technology industry group.

Americans overall think government customer service is improving, according to the survey. About 31 percent of respondents told MeriTalk they are "very satisfied" with federal customer service, up from 24 percent in the same survey in 2010.