Providers Unhappy With HIE Vendors' Sharing Capabilities

As interoperability issues persist in the health information exchange market, respondents in a new KLAS survey report dissatisfaction with their vendors. "Building and supporting interfaces continues to be a big challenge for all vendors," report author Mark Allphin said in an announcement. "Providers expect their health information exchange vendor to be an expert in moving data between multiple EMRs--regardless of the complexities or costs."

So far, that's not happening. The report looked at 11 vendors who hold 80 percent of the market share--Caradigm, Cerner, dbMotion, eClinicalWorks, Epic, ICA, Medicity, Orion Health, OptumInsight, RelayHealth and Siemens--through the eyes of 208 of their customers. After an early climate of trial and error, the HIE market is maturing and consolidating, the report says...