customer lock in

Many existing vendors recognize the need to move open standards, open data and open interfaces (APIs) but while some are moving in the right direction, they are not there yet Others drag their feet knowing their current success relies on existing proprietary solutions, customer lock and their pseudo-ownership of customer data. Getting to the tipping point at which open platforms can really take off is going to require new players challenging the status quo and a willingness from the health and care community to help them successfully engage.

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