customer satisfaction

This year feels like a fork in the road at HIMSS13, with disruptive forces of patients, digital health, mobility and open standards driving innovation and renewed energy at the annual conference...Without transparency (in health IT and health finance) and data liquidity, bending the cost curve will continue to elude the U.S. health system. At the recently concluded annual Healthcare Information and Management Systems Society conference in New Orleans, 34,696 got to experience a yin and yang vibe that embodies the disruption that the health care IT industry is undergoing. That is, the full-on face-off between developers of health IT that have been long-closed to data liquidity and those vendors innovating on open standards and cloud-based platforms. Read More »