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A Kenyan Startup is Showing Global Businesses How to Talk to Their Customers

Lily Kuo | Quartz | May 25, 2016

A florist chain in Argentina, a food delivery service in Hong Kong, and a Singaporean travel agency—these are a few of the companies relying on a Kenyan startup to help them talk to their customers on WhatsApp, WeChat, and other messaging apps. Ongair, a Nairobi-based startup, says instant messaging could and should replace the traditional channels of customer service—frustrating phone calls, inefficient e-mail exchanges, online chats that don’t work well on a smartphone, or SMS messages that costs businesses per text...

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After Building Apps For Harvey Victims, Houston's Techies Set Their Sights On Irma

Alex Konrad | Forbes | September 6, 2017

After more than two days on a boat rescuing upwards of 50 victims of Hurricane Harvey from flooded houses, Matthew Hager decided to try to help his hometown of Houston the best way he knew how: with tech. Though Hager and his friends looked like a ragtag volunteer rescue squad, he’s a web designer by trade. With other volunteers from his design shop Poetic Systems, he built what has become one of the central hubs for information on Harvey recovery, HarveyNeeds.org. Hager and his crew are hardly alone. As Harvey hit, Houston’s startup community went into overdrive, connecting over a volunteer Slack channel and gathering around impromptu hackathons to build at least 20 new apps and sites designed to provide support to residents, first responders and the city...

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How Open Source Can Solve Silicon Valley's Engineering Crisis

Matt Asay | TechRepublic | July 15, 2014

Silicon Valley may think itself the center of the technology universe, but 76% of open-source development happens elsewhere, a rich talent pool for engineer-hungry startups...

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