design thinking
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Health Care Providers Can Use Design Thinking to Improve Patient Experiences
A hospital administrator recently talked to us about an issue that is all too common for patients: missed medical appointments. The story was about a woman named Mary (a pseudonym), a patient with a painful chronic condition who continually failed to keep her regular appointments. In an effort to better understand the problem at hand, the administrator tried to put herself in Mary’s shoes, and asked about her experience: Was there an issue with transportation? Did she need other appointment reminders aside from the paper letter mailed to her home and the standard phone call?...
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HHS IDEA Lab Hosting Innovation Day in DC on May 15
The Department of Health and Human Services (HHS) is holding an Innovation Day on Monday, May 15th at the Hubert H. Humphrey Building in Washington, D.C. The day will feature presentations from teams across HHS who are using open source, collaborative, and entrepreneurial methods like design thinking and lean startup to improve how their office or agency delivers on the HHS mission. The day will also feature a panel on deploying creative thinking to improve work in government, and innovative speakers from government and the private sector.
- The Future Is Open
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HHS IDEA Lab to Host Innovation Day on May 15
Join us for HHS Innovation Day on May 15th at the Hubert H. Humphrey Building in Washington, D.C., where you’ll experience first-hand how new approaches and creative thinking can advance our work in government. You’ll hear from stellar employees at HHS who are using entrepreneurial methods like design thinking and lean startup to improve how their office or agency delivers on the HHS mission. The day will also feature a panel on deploying creative thinking to improve work in government, and innovative speakers from government and the private sector.
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Hortonworks Initiates Precision Medicine Consortium to Explore Next Generation Genomics Open Source Platform
Hortonworks, Inc., a leading innovator of open and connected data platforms, today announced the formation of a new consortium to define and develop an open source genomics platform to accelerate genomics-based precision medicine in research and clinical care. Other founding members include Arizona State University, Baylor College of Medicine, Booz Allen Hamilton, Mayo Clinic, OneOme and Yale New Haven Health...
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Next Wave of Entrepreneurs Arrives at HHS to Help Tackle Major Healthcare Challenges
Today, Bryan Sivak, U.S. Department and Health and Human Services Chief Technology Officer, announced the newest cohort of HHS Entrepreneurs-in-Residence. Part of the Secretary’s Initiatives to better serve the American people, the HHS Entrepreneurs-in-Residence program matches HHS employees with external expertise to work on a high risk high reward projects over a 13-month period.
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On the Need to Improve User-Centered Design (i.e. Design Thinking) for Healthcare IT Usability
The lack of usability of electronic health records (EHRs) and healthcare IT applications, in general, has been in the news a lot again. This time it is a research report published in the Journal of the American Medical Association (JAMA) on March 27. The study analyzed voluntary error reports associated with EHR systems and found that problems with EHR usability may have directly resulted in patient harm. Unfortunately, this situation is all too common in the healthcare industry. Numerous health care systems are designed and created ad hoc, or with a very engineering-centric approach. End users are dissatisfied and often systems or workflows are abandoned and/or dangerous work-a-rounds created. A lot of people are saying Healthcare IT needs a disruption. What HealthIT needs is to begin to learn about and understand the needs, goals, and methods of the actual end-users, like doctors, nurses, medical assistants, etc.
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We Are Going to Need Bigger Post-ITs if We Want Design Thinking in Healthcare
When it comes to healthcare, we certainly have a lot of things that are big, and probably the only reason more aren't red has to do with that color-of-blood/code red thing. But when it comes to design that one would really call good...not so much. In NEJM Catalyst, Amy Compton-Phillips and Namita Seth Mohta reported on their Care Redesign Survey, which surveyed the NEJM Catalyst Insights Council. The survey found that there was strong support for design thinking (90%+), and was seen as valuable for a wide range of health care issues. Yet less than a quarter use design thinking regularly. When asked to list the top three barriers to applying design thinking to healthcare problems, respondents said:
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HHS IDEA Lab Innovation Day
The Office of the Chief Technology Officer is holding its HHS Innovation Day on May 15th, 2017 at the Hubert Humphrey Building in the Great Hall from 9:00am-3:00pm. The day will feature presentations from teams across HHS who are using entrepreneurial methods like design thinking and lean startup to improve how their office or agency delivers on the HHS mission. The day will also feature a panel on deploying creative thinking to improve work in government, and innovative speakers from government and the private sector.
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