reputation
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A Guide to Building Trust in Teams and Organizations
My travels globally have given me a feeling for how best to work in many different contexts—like Latin America, West Africa, North Africa, and Southeast Asia, to name a few. And I've found that I can more easily adapt my work style in these countries if I focus on something that plays a role in all of them: trust. In The Open Organization, Jim Whitehurst mentions that accountability and meritocracy are both central components of open organizations. Trust is linked to both of those concepts. But the truth, I've found, is that many people don't have the information they need to determine whether they can trust a person or not. They need data, along with a system to evaluate that data and make decisions...
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CGI Group Seen Rebounding From Obamacare Website Failure
CGI Group Inc. (GIB/A) Chief Executive Officer Michael Roach told investors at a conference two weeks before the debut of the Obamacare website that the contract marked the start of a “long-term relationship” and a “significant growth opportunity.” Read More »
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Eric Topol: Docs Must Adopt Health IT More Quickly
The current shift in the healthcare industry to digitize care unquestionably is the biggest shakeup in the history of medicine, according to cardiologist Eric Topol [...]. Still, Topol (right) says, the industry has a ways to go before it will be able to shake its "slow moving" reputation; the public, he adds, will be key to driving that change. Read More »
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No More Executive Bonuses!
These days, it seems, there is no shortage of recommendations for fixing the way bonuses are paid to executives at big public companies. Well, I have my own recommendation: Scrap the whole thing. Read More »
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Open Access: Credit Where Credit Is Due
The monetary incentive for author-pays journals is towards accepting as many papers as possible, which obiously conflicts with the reputational incentive of only accepting "good" papers Read More »
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Open for Business: The reputation economy of open source—do you take the egg roll?
Open source software has been referred to as a "gift economy," one where valuable goods and services are exchanged without the expectation of payment. That’s fine, so far as it goes, but when it comes to businesses involved with open source software, I think the term "reputation economy” is more accurate... Read More »
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Open Source Marketing: Brands Matter—and Sharing Is Always Better
Marketing as we know it has changed dramatically, especially in the B2B world. I bet you're not surprised to hear me say that. I'm not the first to say it, and I certainly won't be the last. Observing changes to companies' methods for engaging their customers is the easy part. What's harder is understanding the nature of those changes and what they mean for you and your marketing teams. But as luck would have it, I recently found some help thinking through this a few weeks ago, when my local chapter of the American Marketing Association asked me to participate in a panel on the future of marketing...
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Why Patients Will Soon Be Treated Like Valued Customers
Why should hospitals and physicians get serious about the patient experience today? It’s good business! Read More »
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