user experience (UX)

See the following -

Open Data Portals Should Be API [First]

Not long ago, I was speaking at the National Association of Government Web Professionals. At the same conference, Mark Headd was speaking. We were speaking on different open data topics. My discussion was about the difference between open government and open data and his talk was about API [First]. Luckily they had us scheduled at different times, so I had the opportunity to see him speak on the API [First] strategy for website development using open data. His subtitle was "Open Data as a Foundation for Better Websites"...

Pardon Me, Your Interface Is Showing

In a great post, "Doctor as Designer" Joyce Lee laments the "sad state of product and design in healthcare," and asks "when will device and drug companies create user-centered innovations that actually improve the lives of patients instead of their bottom line?" I heartily agree with Dr. Lee's point, and think the question can be extended to the rest of the health care system. Dr. Lee uses two examples to compare health care to consumer goods. Heinz took a product design -- the glass ketchup bottle -- that had been around for over a hundred years, and greatly improved the user experience by changing to a squeezable "upside down" bottle. This not only kept the ketchup from concentrating at the bottom but also avoided the need to hold the bottle at a special angle or to tap at a particular spot just to get the ketchup out...

Richard Alfred

Richard has been working in the User Experience field for nearly twenty years - holding an Honors degree in Communications and Computing with Human Factors from the London Guildhall University.
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Simon Hartley

Simon Hartley is leading the US introduction of the altOS mobile security platform with a startup company, CIS Mobile (https://cismobile.com), working with early adopters in the Intelligence, Department of Defense (DoD), and Federal Civilian communities.  He previously worked with Apple and Samsung in hardening their platforms to meet the needs of the U.S. Government marketplace. He is an advisor and investor in a number of cybersecurity startups in the Washington, DC area.

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Solving Design Problems in Healthcare Starting with the Waiting Room

A few days ago ProPublica had a headline I wished I'd written: If It Needs A Sign, It's Probably Bad Design. Although the article started with a health care example (EpiPen of course, citing Joyce Lee's brilliant post), it wasn't focused on health care -- but it might as well have been. Health care is full of bad design, and of signs. Take, for example, the waiting room. When most patients enter a provider's office or facility, the first thing they are likely to see is a waiting room.  The waiting room probably has other would-be patients already waiting there, each full of their own health concerns.  In some instances, the initial waiting room is merely a staging area; once processed, patients may be sent to yet another waiting room to wait some more.  And, of course, once they eventually do reach an exam room, they'll probably endure some more waiting, no matter how long their wait has already been...

The Future of Open Source Is a Better User Experience

Each year, my favorite open source software survey asks "Where is the future of open source taking us?" I like to try to think far into the future. Not next year or the next five, but where can the horizon of open source and its unique mix of collaborative ideals and communal practices take us? One such "out there" aspect of open source, that I think will eventually come to fruition, is that of UX. When I talk of UX, I mean User eXperience. It is a parent or superset of UI, the User Interface, or what we see. UX handles so much more than UI. The entire session that a human has with a system or piece of software is considered in UX...

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The Goldilocks Problem of Mobile Security - Usability vs. Security

The “Goldilocks and the Three Bears” story begins with a girl tasting porridge. The first bowl is too hot, the second is too cold, and the third is “just right.” This article considers mobile device security for government and organizations. The theme is trade-offs between the usability of a mobile device and security for confidential organizational data such as conversations, messages, documents, images, and locations. The security, confidentiality, and integrity of communication are key. However, if the usability of mobile devices for end-users, administrators, and organizations is too challenging, then the availability of the data for productive work is lost.

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The Top 5 EHR Usability Problems and How to Fix Them

This year at HIMSS in Las Vegas there was no shortage of talk about the “lack of usability” in EHRs. In the final HIMSS16 show daily (Thursday March 3, 2016) there were four articles (“When EHRs cause Harm,” “5 UX steps to Healthy Clinical apps,” “Nurse: We face severe IT usability problems,” and “The leading health IT issues? Poor usability and missing safeguards”) that addressed some aspect of EHR usability...Over the past few years we’ve worked with a number of EHR vendors on improving the usability of their solutions. We’ve noticed a number of items that seem to common to many of the systems, and this list contains some of the most common and highest priority usability issues that should be avoided in your EHR designs.

Three Areas Where Health Information Technology Needs to Get its House in Order

Health reform is taking off, thanks to pressure from insurers, the promise with which innovative technologies tease us for low-cost treatments, and regulatory mandates dating back to the HITECH act of 2009. Recent hopeful signs for wider adoption of health technologies include FDA forebearance from regulating consumer health apps, calls for more support for telemedicine, and new health announcements from tech giants such as Apple and Google. While technologists push forward in all these areas, we need to keep in mind that several big unsolved problems remain. Let's not get lost in the details--these major issues have to be tackled head on. Read More »

Tips and Top Presentations from Write the Docs Portland 2017

Imagine a room full of smart, funny, and quirky people who all love documentation, technology, and... food. Put all that together and you have Write the Docs (WTD) in Portland—a community conference where documentarians meet to discuss the things we love the most. WTD is a direct descendant of Read the Docs, a site that hosts documentation of open source software. Because of its origin in the open source movement, WTD is open to a variety of job titles who all care about documentation and clear communication. This year, we had QA people, librarians, software developers, and, of course, technical writers and editors, with some User eXperience (UX) people thrown in for good measure...

Today's Patient Portals CAN NOT Work: Friction ACROSS Portals (Part 3)

Friction across multiple patient portals dramatically limits their usefulness—there’s no practical way for patients OR providers to reconcile and integrate information and workflow. This is the third post in our series on patient portals. We’ve used platform terminology and concepts to explain why today’s patient portals are doomed to mediocrity. Let’s recap: The first post in this series introduced the platform terminology of single-homing vs.multihoming. Patients strongly would prefer to have as few portals as possible — ideally one, i.e., a single “home”. The second post described the difference between stand-alone value and network value. Today’s patient portals can provide some stand-alone value, but they provide minimal network value. In this post we’ll discuss the pitfalls of friction across multiple portals. Your mom having seven portals is more than just inconvenient—it’s dangerous.

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Top Open Source Projects to Watch in 2017

No one has a crystal ball to see the future of technology. Even for projects developed out in the open, code alone can't tell us whether or not a project is destined for success—but there are hints along the way. For example, perhaps it's not unreasonable to assume that the projects that will help shape our future are those projects that have first seen rapid growth and popularity among the developer community. So which new projects should an open source developer watch in 2017? Let's take a look at a few projects that emerged in 2016 to achieve rapid notoriety in the GitHub community...

Usability, Accessibility and Telehealth

This month there are two healthcare conferences that we will be attending here in Washington DC. One is the American Telehealth Association’s Fall forum and the other is The Interagency Committee on Disability Research (ICDR)’s Accessibility and Usability in Health Information Technology (HIT)...The ATA Fall Forum focuses on specific telemedicine topics and allows attendees to network and make lasting professional connections in a smaller-scaled environment. Tackle telemedicine, telehealth and mHealth industry issues right at the health care policy epicenter, Washington, DC.

Visionär

Visionär is a Digital Agency. Together with our customers, we design digital products - eCommerce sites, Mobile and Desktop computer applications for Business-to-Consumer and Business-to-Business contexts. We specialize in User Experience and User-Centred Design - a process that ensures that the insights about the intended customers of any digital product - the End-users - are adequately considered to ensure they experience optimum delight and efficiency during that product's use.

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Why We Shouldn’t Call Apple ResearchKit and CareKit ‘Platforms’

Ryan Rossier | HIT Consultant | October 17, 2016

It’s no secret that getting people to engage in their health is one of our generation’s biggest challenges. Digital health engagement, especially, is often discussed as “a huge opportunity,” but the reality is that while people are interested in their health, it’s still incredibly difficult to get them to use digital tools consistently. Enacting behavior change is still a mostly elusive process...

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